(cont.)she then went on to rant to me about how its all just a phase, how this community is just temporary and that all her friends looked ugly with their retired piercing scars and how all her friends hated their tattoos. she just kept going on and on as i was piercing her daughter. i just concentrated on my work. i didn’t really know what to say because ive never been in this situation where someone has come in and blatantly insulted this community and career while in the shop.
i just tried to explain to her that for some this is a lifestyle and that this community has more value than just aesthetics. but she just dismissed me and wouldn’t even respond to what i was saying. she kinda just rolled her eyes and i finished helping them out. after she left, i felt so hurt. what do you do in these situations? :/
A: You should really win an award for patience in the workplace.
If this was a question on the APP tumblr I would say you did great, you tried to explain yourself to a close minded person. It’s tough to talk to people like this. Sometimes prejudice just keeps someone deaf to your explanations and there is nothing you can do.
Now since this is my personal page here is my real opinion.
I try very hard to accommodate or at least ignore close minded people in my studio. I own my shop and have given my full staff a kind of “three strikes and you’re out” rule. If someone is an asshole first you try to deflect, defuse, or ignore them. Change the subject or just go deaf, finish your work, and get them out. If it continues tell them, politely, that it’s not for everyone and they should respect the choices of others and then finish your work and rush them out the door. IF they continue to be assholes then my staff is welcome to let the person know they are being a fucking asshole.
There is no excuse to let people get away with being a bigoted prejudiced dick. We don’t run a McDonald’s franchise, it’s my business and if I’m going to lose their future business by telling them how horrible they are then so be it. When people flip through my portfolio and tell me it’s disgusting I just take it away from them and tell them they’re not mature enough to look at it. I tell them if they don’t like it they can go somewhere else.
I applaud you for standing your ground.